Refund Policy

Effective Date: September 17, 2026

Thank you for using Appmosphere. This Refund Policy explains when refunds may be available for purchases, subscriptions, and other paid services made through the App.

1. Purchases and Subscriptions

Appmosphere may offer paid subscriptions, premium features, virtual items, digital products, or other paid services.

By making a purchase, you agree to the applicable price, billing period, and payment terms displayed at the time of purchase.

2. Subscription Cancellation

You may cancel your subscription at any time through the platform or payment provider through which you purchased it.

Cancellation generally stops future renewals but does not automatically provide a refund for the current billing period, unless required by applicable law or otherwise stated at the time of purchase.

3. Refund Eligibility

Refunds may be considered in the following circumstances:

• You were charged more than once for the same purchase due to a technical error.
• You were charged after successfully cancelling a subscription because of an error on our part.
• You did not receive a purchased paid feature or digital service because of a technical problem caused by us.

A refund is required by applicable consumer protection law.

We determine, in our reasonable discretion, that a refund is appropriate.

Unless otherwise required by law, purchases of digital content or services that have already been delivered or used may not be refundable.

4. App Store and Google Play Purchases

If you purchased a subscription or other item through the Apple App Store, Google Play, or another third-party marketplace, refunds may be subject to that platform's refund policies and procedures.

You may need to request the refund directly from the applicable platform.

5. Promotional Offers

Free trials, discounts, promotional credits, and other special offers may have additional terms. Unless required by law, promotional credits and free or discounted services may not have a cash value and may not be refundable.

6. Virtual Items and Digital Goods

If the App provides virtual coins, credits, gifts, badges, or other digital items, these items are generally non-refundable and cannot be exchanged for cash unless required by applicable law.

Virtual items do not constitute money, currency, or a deposit and have no cash value outside the App.

7. How to Request a Refund

To request a refund, contact us at:

Email: support@appmosphere.com

• Please include:
• Your name or username
• The email address associated with your account
• Transaction or order ID
• Date of purchase
• Amount charged
• Reason for requesting the refund

We may request additional information to verify the transaction.

8. Processing Refunds

If a refund is approved, we will generally issue it to the original payment method used for the purchase. Processing times may vary depending on your bank, payment provider, or app marketplace.

9. Chargebacks

We encourage you to contact us before initiating a payment dispute or chargeback so that we can attempt to resolve the issue.

Fraudulent or abusive chargebacks may result in suspension or termination of an account, subject to applicable law.

10. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will become effective when posted within the App or on our website.

11. Contact Us

If you have questions about this Refund Policy, please contact:

Appmosphere Limited

Email: support@appmosphere.com

Address:

• P. O. Box Os 2416, Osu, Accra, Ghana
• No.1 Dan Isokrari Close, Off TOS Benson Cresent, Utako, Abuja FCT, Nigeria
• Jesus is Lord Close, Emma Nnaemeka Off Arthur Eze Avenue, Awka, Awka South, Anambra State, Nigeria